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Terms and Conditions

Booking Deposit Policy

Upon booking your appointment at Be Strong Physio we require a deposit to reserve your appointment to allow us to hold this appointment and future appointments required as part of your management plan at Be Strong Physio.

The deposit is credited to your account and will be held and credited towards your initial consultation fee.

If you have not paid your deposit within 24-hours of booking your initial appointment you will be contacted to pay your deposit. If you have not confirmed your booking deposit within 24 hours of contact we reserve the right to cancel your appointment.

Cancellation Policy - Minimum 48 Business Hours Notice Required


The Be Strong Physio team is often booked out weeks in advance with a waiting list and provides allocated appointment times with the therapist to ensure the provision of essential and high quality care at all times.

Cancellations or change of appointment without notice of at least 48 business hours will incur a cancellation fee of the full appointment cost 


Prior to booking another appointment another booking deposit is required. Any cancellations providing greater than 48 business hours notice prior to your appointment time, will be at no charge.

Non-attendance or cancellation with less than 24 hours notice for your appointment incurs the full appointment fee if we cannot fill your reserved appointment slot.

If you have provided permission to store your credit card details on our secure billing platforms you give consent to bill these methods directly for any cancellation or non-attendance fees.

If we receive advanced notice that you are unable to attend, other clients who may require an appointment with a therapist on our waiting list may be able to be seen in your time slot.

Please be considerate of our team make a living and support their families by proving the best care to our patients and other people who may be requiring an appointment and are unable to get in with a therapist in a timely manner or at a time that suits them.


As stated by NDIS' "Pricing arrangements and price limits":

Where a provider has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to the NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant. 

A cancellation is a short notice cancellation if the participant:

  • Does not show up for their scheduled appointment

  • Has given less than 48 clear hours notice to Be Strong Physio 


If the Workcover participant fails to give more than 48 hours notice (or no show), we will claim 100% of the agreed fee associated with the activity from the insurance.

A cancellation is a short notice cancellation if the participant:

  • Does not show up for their scheduled appointment

  • Has given less than 48 clear hours notice to Be Strong Physio 

Be Strong Physio Gym + Exercise Consent

I understand that the Be Strong Physio team may provide physical fitness/exercise program includes exercises to build the cardiorespiratory system (heart and lungs), the musculoskeletal system (muscle endurance and strength, and flexibility) and/or to improve body composition (decrease of body fat in individuals needing to lose fat, with an increase in weight of muscle and bone). Exercise may include aerobic activities to improve and maintain cardiovascular endurance (treadmill, walking, running, bicycle riding, rowing machine exercises, group aerobic activity, swimming and other aerobic activities), calisthenics exercises, and weight lifting to improve and maintain muscular strength and endurance, and flexibility exercises to improve and maintain joint range of motion.

Description of Potential Risks:

- I understand that the reaction of the heart, lung, and blood vessel system to exercise cannot always be predicted with accuracy.

- I know there is a risk of certain abnormal changes occurring during or following exercise which may include abnormalities of blood pressure or heart attacks.

- I understand that use of the weight lifting equipment and engaging in heavy body calisthenics may lead to musculoskeletal strains, pain and injury if safety procedures are not followed.

- I understand that the Personal Trainer/Therapist and the Be Strong Physio shall not be liable for any damages arising from personal injuries sustained by the client while and during the personal training/exercise program.

- Client using the exercising equipment during the personal training program does so at his/her own risk.

- Client assumes full responsibility for any injuries or damages which may occur during the training.

- I hereby fully and forever release and discharge the Be Strong Physio, its assigns and agents from all claims, demands, damages, rights of action, present and future therein.

- I understand and warrant, release and agree that I am in good physical condition and that I have no disability, impairment or ailment preventing me from engaging in active or passive exercise that will be detrimental to safety, comfort, or physical condition if I engage or \ participate (other than those items fully discussed on health history form).

I state that I have had a recent physical examination and have or will get my personal doctor’s permission to engage in conditioning should I begin a gym testing or exercise program with Be Strong Physio.


Be Strong Physio's Care Consent Agreement

When performed by a qualified and government registered healthcare practitioner, physiotherapy management can be beneficial for many conditions. However, you must be informed that there are risks associated with any treatment. Please read the following carefully:

1. I will have the opportunity to discuss the proposed care with my practitioner, including the nature, extent and purpose of such treatment.

2. I understand that results are not guaranteed, but everything will be done to ensure you achieve your goals from treatment.

3. I understand, and will have the opportunity to discuss with my practitioner, the possible risks associated with my proposed care. These include, but are not limited to, bruising or redness in the areas being treated, muscle and joint soreness, and an aggravation of symptoms/appearance of new symptoms. There are additional potential risks associated with manipulation (commonly known as the “cracking” technique) which range from muscle and joint sprains/strains, nausea and dizziness, fractures, disc injuries, nerve injuries and strokes (or like episodes).

4. I understand that the reaction of heart, lung, and blood vessel system to exercise cannot always be predicted with accuracy. This also includes risk of musculoskeletal strains/sprain with the use of gym equipment for testing and rehabilitation purposes or abnormal changes that may include abnormalities of blood pressure or heart attacks. I therefore engage in using and exercise equipment at my own risk.

5. I do not expect my practitioner to be able to anticipate all potential risks and complications associated with the proposed care. I wish to rely on the practitioner to use their judgment during the course of treatment, which they believe is in my best interests based upon the facts known at the time. Care is taken by all practitioners to ensure that a successful treatment outcome is reached whilst minimising exposure to the above risks.

6. I give permission for TIRC to liaise with my GP about treatment and management and use my de-identified data for research purposes and consent to sms/email communication.

7. I hereby acknowledge my consent to the performance of the proposed care by my practitioner, and/or any other therapist working in this clinic.

8. I have read the above, and will also have the opportunity to ask questions about its content.

9. I have read, understand and agree to TIRC's terms and conditions and privacy policy

Referrals Appreciated - as we are a family owned and operated practice – the majority of our clients come via the kind referrals from our current clients – just like you – this reduces our need to waste money on expensive advertising and concentrate on what we do best – helping as many people as possible. We thank you in advance for your kind referrals and support.

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